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Harshan K

1 reviews | Active since Jul 2011

11 Jun 2020, 14:29

Consultant **** About Upgrade Cost

I recently upgraded my contract. The consultant confirmed that I will pay a total of R125 monthly and no additional costs. I reiterated and confirmed the amount to see if he is sure that is the amount and no other charges or costs. The consultant said yes. I get an invoice for R159.

I have been calling the 135 number for hours over 2 days and emailed customer care. The call center keeps cutting and dropping my call. No one calls back. No one replies to the email.

I do not want to cancel the contract i want to pay what was agreed to and that is R125 only, no additional costs. Please listen to the call with the upgrade consultant and sort this out please.

You make it clear that your calls are recorded, now please listen to it and charge me the contracted price that was agreed. Don't explain to me what the cost is about. I don't care about that. You sold me the upgrade for a set price, now charge the price agreed.

0
Replies (2)
Vodacom
Vodacom's reply12 Jun 2020, 07:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
HK
Harshan K's update22 Jun 2020, 15:51
Reviewer Update
Please respond . . . I need the airtime monthly payment to be reduced or cancelled. . . .Why is it that I am a Vodacom customer but the consultants keep telling me to contact a 3rd party call center? I do not have a contract with them. Please can Vodacom resolve this. The fact is still that the consultant confirmed when I asked about how much I would pay and did not respond correctly and disclose additional amounts.