Consultant let my number get ******

My name is Lament<br> On Thursday 24-09-2015, someone tried to sim swap my number. fortunately I called in and Vodacom managed to stop this specific incident. Then on Friday 25-09-2015, they tried to swap my number again. I called in to get the swap cancelled and the lady suggested that I flag the number. So I said to her cancel the swap, lock and flag the number. Unfortunately she didn't flag my number but only locked and flagged it. Later on my phone had no reception, so I thought everything was in order and I just need to go into a Vodashop with my credentials to unlock in and carry on as usual. Then on Sunday 27-09-2015 my mother tried calling me but the call went to somebody else. I called Vodacom<br> and they said a swap was done on Friday 25-09-2015. The same swap that I requested to be cancelled and she said she can do a swap for me since the number is flagged. So she couldn't help at all. On Monday I called in again and spoke a woman by the name of Mbali Gule, a supervisor. I had to explain myself again and she said she will look for the recording and get back to me. She called and said she heard the recording, she heard me when I asked for cancelling, locking and flagging my num