TN
Thando N
1 reviews | Active since Jul 2018
01 Apr 2021, 10:57
Consultant gave me false information
I called vodacom on the 24th of march to cancel a contract that would expire in April 2021. The lady i spoke to did not want to cancel my contract she said she will give me a new package for 10gig anytime data for R99 each month, that can be cancelled at anytime. this is not what happened she upgraded me to a 24 months contract and 5gig for the day and 5gig for the night. This was not the agreement i had. I want this contract cancelled.
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Replies (1)Vodacom's replyOfficial
01 Apr 2021, 11:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Apr 2021, 11:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
