OR
Octavian R
1 reviews | Active since Dec 2017
26 Nov 2024, 11:05
Consultant cuts the call in my ear while I'm still talking
Received a call from *** Vodacom consultant offering me additional data considering my current usage and the fact that I top up every month. When I declined the offer she cut the call while I'm still talking; no acknowledgement nothing.
Contracts lapse.., I'll take my business somewhere else; hopefully your competition knows how to treat their customers.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
26 Nov 2024, 12:00 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Nov 2024, 12:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
