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Octavian R

1 reviews | Active since Dec 2017

26 Nov 2024, 11:05

Consultant cuts the call in my ear while I'm still talking

Received a call from *** Vodacom consultant offering me additional data considering my current usage and the fact that I top up every month. When I declined the offer she cut the call while I'm still talking; no acknowledgement nothing.

Contracts lapse.., I'll take my business somewhere else; hopefully your competition knows how to treat their customers.

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Replies (1)
Vodacom
Vodacom's reply26 Nov 2024, 12:00
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team