Consultant complaint

<p>I went to report my ****** phone at Vodacom and a consultant by the name of Veronica she didn't send my claim to insurance she said I should pay an amount of R1000 before she can submit my claim it's been more than 6 months now and when I made a follow-up with Vodacom they said you cannot pay before a claim has been submitted and get a quote from insurance this consultant failed to deliver a service to me I'm paying for insurance but I didn't receive any assistance due to your consultant lying saying insurance will want huge amounts of money without even submitting my claim </p>