1 reviews | Active since Nov 2016

07 Nov 2016, 10:59

Consultant advise us wrong with changing contract

<p>We went to Vodacom to negotiate a suitable package in order to reduce our bill we opted to go for R2000 package unlimited calls. The Consultant advised us to choose the R1500 package rather as per our so called history. Only to receive a bill of R8014 we must now pay for wrong advise offered by Vodacom Consultant. We require that Vodacom rectify their mistake with immediate effect</p>

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Replies (1)
Vodacom
Vodacom's reply07 Nov 2016, 11:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team