Constructive penalties - no service - life at risk.

You disconnected my service over the weekend because of the wrong amount you claim I owe you. I do not owe you the extra R403.52 you have been levied on my account since February this year. I have at numerous times tried to stop the debit order with a few of your call center agents because I no longer have a salary paid into my account at the beginning of the month - I pay as I earn. This was constantly ignored because Vodacom knows they can add another R100.88 as a penalty to my account when the debit order returns. You did this for four months in a row - I call this constructive penalties because you know about my situation as I explained it to the agents numerous times, but you deliberately ignored it in order to rake in some penalty fees - this is ********, and I am now lodging a complaint with the NCR. My wife is a cancer sufferer and I can still not make any phonecalls in case of an emergency - I can also not phone any of my clients which means I am loosing business.