Constantly the WORST experience\service

Good day Vodacom

From a very irate customer.

I am more than ready to leave, if the account could be cancelled i would be more than happy.

After a hundred calls made to the Vodacom contact centre regarding my account and being told that my query has been resolved, I am still in the same position where it all started.

Vodacom has give me really tough time with my account.

Firstly, I dont know why my banking details were changed on the account being debited.

2ndly, I contacted the complaints department to tell them about this matter and they told me it was sorted.

A month later, Vodacom has gone and debited the incorrect account. Vodacaom has put me in a very difficult financial position, without any help to say that they apologise or they working on a fix.

I cannot even tell you how badly my account has been handled, to only have my phone line barred and told the accounts department is only available the day after.

I would like clients to know about how bad Vodacom has become over the years. I honestly wouldn't blame those that choose to not use your service.

I will be posting this up on hello peter as well, so that it doesn't go unnoticed. I cannot understand why they treat clients like that

In the last 3 months, to my account being barred I have spoken to Modiba M, Pheliswa Ndebele, Mampha Mpisa, many others that have also confirmed that my problem has been resolved, with nothing being done. Just to be told that the system had removed my banking details, and the consultant couldnt help because it was too inconvenient of a matter.

I will also being forwarding this enquiry to the consumer protection, and ombudsman to make them aware of the inconvenience Vodacom has caused in regards to my bank account.

Vodacom is definitely the first at the moment when it comes to Horrible client experiences. Regards C