Constantly in arrears

<p>Hi,</p> <p>I'm having no joy in clearing off an amount of arrears that doesn't seem to be going off my account (even after payments to bring the account into good standing are made).</p> <p> </p> <p>I have to constantly visit Vodacom customer service branches for assistance and even after I paid R518 in August (and brought my account within good standing, arrears still reflects on my account?</p> <p> </p> <p>Mulitple payments have been made in an attempt to adjust this and after contacting Mahlope from accounts dept (whilst I was at Vodacom Cresta 12/10/2016), she could neither inform me nor Tony (consultant that assisted me based within that branch), the reason for the arrears reflecting.</p> <p> </p> <p>I have made multiple attempts to bring the account into line yet fail (to the extent of making a R1 payment to ensure every cent of arrears is settled - in August), to no resolve.</p> <p> </p> <p>Kindly investigate into the account and respond via email as to the amount to be paid and how/when this amount was generated.</p> <p> </p> <p>Regards,</p>