TE
Tanya E
1 reviews | Active since Oct 2019
11 Oct 2019, 08:51
Constantly having to call Vodacom for updates and being given conflicting advice
I am highly disappointed with the service from Vodacom. I ordered a fibre service at the beginning of August this year. I have had to constantly call Vodacom for updates on the status of my order. On numerous occasions I have been advised that my order will be escalated. To date, no call for installation , no service and worst of all no updates. I left my previous service provider in the hope of receiving a better service.
Why do I have to be the one constantly following up on the order???? I should be getting regular updates.
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Replies (3)
Vodacom's replyOfficial
11 Oct 2019, 09:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Oct 2019, 09:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tanya E's updateReviewer Update
15 Oct 2019, 11:11Unsurprisingly, I have received no response from Vodacom..no call back. I called in again yesterday, absolutely no progress.
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Tanya E's update15 Oct 2019, 11:11
Reviewer Update
Unsurprisingly, I have received no response from Vodacom..no call back. I called in again yesterday, absolutely no progress.
Vodacom's replyOfficial
24 Oct 2019, 14:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply24 Oct 2019, 14:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team