Constantly Disappearing Vodacom Airtime.

I am beyond frustrated regarding the unexplained and consistent disappearance of airtime from my Vodacom account and my mother's account for the past few months. Despite not making calls or using data, our airtime balances have been depleted without any clear reason. This issue has caused significant inconvenience and financial loss. We request a thorough investigation into this matter, including a detailed review of our account activity and usage logs for the past few months. We also request a refund for the airtime that has been lost due to these unexplained deductions.

To resolve this issue, we expect the following: * A detailed explanation of the airtime deductions from both accounts. * A full refund of the airtime that has disappeared. * Assurance that this issue will be resolved and measures will be put in place to prevent future occurrences.