1 reviews | Active since Dec 2016

02 Feb 2017, 20:51

Constantly depleting data and airtime without any warning.

<p>This is probably the sixth time I've had to complain about vodacom and them depleting my data as well as my airtime. It is the second of February and already my monthly data and more than 150 rand worth of airtime has been depleted. My social media sites are all logged off as I am aware of apps being open and taking up data. I also put my data off as soon as I'm done with my phone. Normally vodacom will notify me when my data is about to deplete but they never. Please treat this issue with great urgency. </p>

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Replies (2)
Vodacom
Vodacom's reply03 Feb 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Feb 2017, 10:03
Official

Dear Client

I attempted to call you, however there was no answer.

Please note that we have responded to you via email.

Kind regards

Vodacom Consumer Website Team