TA
Tracey A
1 reviews | Active since Dec 2018
15 Dec 2018, 00:30
Constantia Village Vodacom Store. Shame on you.
Now I know why the share price is where it is. I think the Constantia store may be playing a part in the dismal forecast of the empire that Vodacom once was.
Helpful (0)
Replies (4)0
Replies (4)TA
Tracey A's updateReviewer Update
15 Dec 2018, 01:05A little effort grows into an inspired team, into a wave of positivity, and with happy employee’s, staff retention rates soar, business grows, customer sentiment improves, targets are met, expansion and growth are inevitable, and Vodacom becomes the Vodacom it once was.
Enter the branch one morning, switching from the “these customers are so demanding, rude, unreasonable and should all go away” mindset to “I’m going to ensure every customer I deal with today, leaves content knowing I did my best” and see how good YOU feel as a Vodacom Employee, irrespective of anyone else on the planet. Why would you want to end the day any other way?
TA
Tracey A's update15 Dec 2018, 01:05
Reviewer Update
A little effort grows into an inspired team, into a wave of positivity, and with happy employee’s, staff retention rates soar, business grows, customer sentiment improves, targets are met, expansion and growth are inevitable, and Vodacom becomes the Vodacom it once was.
Enter the branch one morning, switching from the “these customers are so demanding, rude, unreasonable and should all go away” mindset to “I’m going to ensure every customer I deal with today, leaves content knowing I did my best” and see how good YOU feel as a Vodacom Employee, irrespective of anyone else on the planet. Why would you want to end the day any other way?
Vodacom's replyOfficial
15 Dec 2018, 09:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply15 Dec 2018, 09:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Dec 2018, 13:25Dear Tracey,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried contacting you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query.
Regards
Consumer Website Team(SA)
Vodacom's reply20 Dec 2018, 13:25
Official
Dear Tracey,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried contacting you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query.
Regards
Consumer Website Team(SA)
TA
Tracey A's updateReviewer Update
20 Feb 2019, 22:33My heart is happy. The helpful way in which my issue was addressed has gone a long way in compensating for it. If we treat others as we'd like to be treated ourselves, beyond even the service industry, this daily goal becomes the determining factor between frustrated customers and customers who feel valued. The Constantia Vodacom store has gone above and beyond to rectify my issue and yes, it shouldn't have needed escalation, but when so graciously addressed it moderates the initial frustration pretty impressively. Thank you Dennis and team. Dennis, you surprised me, you may be understated but I came to realise you are an asset to the organisation,
TA
Tracey A's update20 Feb 2019, 22:33
Reviewer Update
My heart is happy. The helpful way in which my issue was addressed has gone a long way in compensating for it. If we treat others as we'd like to be treated ourselves, beyond even the service industry, this daily goal becomes the determining factor between frustrated customers and customers who feel valued. The Constantia Vodacom store has gone above and beyond to rectify my issue and yes, it shouldn't have needed escalation, but when so graciously addressed it moderates the initial frustration pretty impressively. Thank you Dennis and team. Dennis, you surprised me, you may be understated but I came to realise you are an asset to the organisation,