1 reviews | Active since Jun 2017

12 Jun 2017, 09:56

Constantia Village Vodacom is shocking!

<p>Im on day12 of trying to open & sort out a contract. Issues with porting and archiving then line not being opened. Bottom line is both staff and headoffice systems & service are shockingly ineffecient. Poor service, seeing other customers in shop complaining at the poor service. When I went in after a week of poor service I was asked if I was the customer who complained on facebook & was told there were 3others with same issue. I dont have enough negative words to sum up my whole experience. Problem is still not resolved. I have whatsapp records of being told wrong price on quote, I asked a second time for confirmation and wrong price was confirmed again. Then I get a call to tell me the price has gone up due to contract going through after specials changed...due to vodacom messing up. They are now in process of trying to open up special since Friday. I regret the day we decided to move to vodacom!</p>

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Replies (3)
Vodacom
Vodacom's reply12 Jun 2017, 10:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Jun 2017, 14:22
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

We have escalated this issue to the store coordinator for further assistance and feedback.

Regards

Roderique Lategan

's update14 Jun 2017, 15:46
Reviewer Update

Day 14: Still no change I give up and remain by what I say...USELESS! Cancelled application.