MD
Mike D

1 reviews | Active since Oct 2012

07 Apr 2025, 06:25

Constant WASP hogging on my account regardless of any blocking settings, requests to zero my spend limit, etc

Constant WASP hogging on my account regardless of any blocking settings, requests to zero my spend limit, etc. Nothing works. My bill is some months more than Double! I have logged so many calls, Vodacom is either clueless or complicit. They receive huge kickbacks from these WASP subscriptions, so I understand, but the money is coming from our pockets! Shame on you Vodacom!

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2025, 08:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team