CH
Candida H

1 reviews | Active since Sept 2020

18 Sept 2020, 09:36

Constant unwanted automatic data refills I didn't opt in for and can't switch off,data disappearing it hasn't been switch on

I keep getting R3 taken off of my airtime for a 10mb data refill that I haven't opted in for,there is no way to switch it off,I have tried *135*6#. I haven't left the house in days,I have been using only my wifi without mobile data being switched on and yet data is disappearing and being refilled automatically. My phone show no mobile data as having been used. How does this happen? I feel like I am being ****** here.

0
Replies (1)
Vodacom
Vodacom's reply18 Sept 2020, 11:04
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team