HG
Helen G

1 reviews | Active since Jan 2014

23 Aug 2023, 15:25

CONSTANT SPAM EVEN AFTER UNSUBCRIBING AND PERMISIONS TURNED OFF (MORE THAN ONEC)

Constant Spam SMS's I have unsubscribed from all adverts and promo BS that Vodacom has to offer. I followed all the sms prompts and now that I have done that they say I must check my notifications.in the MyVodacom App, all of the permissions for the constant spam is turned off on the app as well as unsubscribed via the sms they give *135*181* AND STILL I RECEIVE 2 TO 3 SMS'S DAILY FROM VODACOM. I NEED YOU TO STOP NOW! Not sure why you offer to unsubscribe if you don't follow your own rules. This is against the Customer Protection Act.

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Replies (1)
Vodacom
Vodacom's reply24 Aug 2023, 07:55
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team