Constant soft-locking of mobile accounts

since the 27 december 2015 my mobile account has been getting soft locked daily and when i call customer care i am given various inconsistent reasons why it gets locked and keep being sent from pillar to post in trying to get the matter resolved. this has resulted in me losing some data which i could not use by end december because my accounts were locked. I have called, sent emails to vodacom customer care and to this day i have to call everyday to get unlocked because every morning i receive an sms informing me my account is soft locked. I am upset with this as it has inconvenienced me greatly and interrupted my holiday plans and work. <br> <br> It is really disgraceful to see the company that has made its reputation in the market as being a \leading African mobile communication company"somehow failing to satisfy the very customers that have put it where it is. I have been a vodacom contract subscriber for more than 15 years and have been paying my dues to them every month without fail and really to experience the kind of inconvenience i am experiencing lately is upsetting. If Vodacom no longer wants to service me they should just cancel my contracts and let me know."""