Constant \soft lock"issue and no clarity to fix?"""

First Reference EC-0WB8-3T9SKN (12/06/2015)<br> Second Reference A1-X5AM-6MH23S (17/06/2015)<br> <br> This business contract enjoys 500 minutes talk time and at least 500MB data per month at a cost of R 799 per month.<br> <br> Every month, this users account is soft locked for reaching the R 50 soft lock limit. Nobody can tell me how on earth this cost of R 50 is being achieved when the 500 minutes have not been used up, nor has the data been used up?<br> <br> How do I stop this account from being soft locked?<br> <br> Why is the talk time and bandwidth not being used up before this soft lock occurs? (sometimes as early as 10 days into the new month! - impossible to have used up all the talk time and bandwidth)<br> <br> <br> The business user has not been able to make calls since the 12th of June 2015 and Vodacom business customer care cannot provide an answer barring informing us to increase the stupid soft lock limit? <br> <br> Why is this happening in the first place?<br> <br> <br> Feedback please?!