DR
Dahmion R
1 reviews | Active since Jul 2018
03 Dec 2018, 19:06
Constant network problem in Boksburg
Okay this network issue with you guys in my area is seriously getting old now
They won't let they customers know when there's a problem with signal towers, I have to phone after them to find out what the problem is and thats if I get through to vodacom they not straight with you
They tell you they will escalate the matter and send you references numbers and stuff however it does not seem like they work on the problem When the network eventually gets better and they phone you back to get feedback on the network problem 2hours after that its down again
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Dec 2018, 07:18Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Dec 2018, 07:18
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DR
Dahmion R's updateReviewer Update
04 Dec 2018, 08:04Same old response each and every time then no one gets back to me at all
And with the poor network i hardly get the calls however I get sms say I've missed a call from you guys
L and my phone never rang
DR
Dahmion R's update04 Dec 2018, 08:04
Reviewer Update
Same old response each and every time then no one gets back to me at all
And with the poor network i hardly get the calls however I get sms say I've missed a call from you guys
L and my phone never rang
Vodacom's replyOfficial
04 Dec 2018, 08:19Dear Dahmion,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our Network Team for assistance. Your SR reference number is ***. You will be contacted with feedback within 24 to 48 hours. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our Network Team for assistance. Your SR reference number is ***. You will be contacted with feedback within 24 to 48 hours. Regards Consumer Website Team(SA)
Vodacom's reply04 Dec 2018, 08:19
Official
Dear Dahmion,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our Network Team for assistance. Your SR reference number is ***. You will be contacted with feedback within 24 to 48 hours. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our Network Team for assistance. Your SR reference number is ***. You will be contacted with feedback within 24 to 48 hours. Regards Consumer Website Team(SA)
DR
Dahmion R's updateReviewer Update
04 Dec 2018, 11:58"Thank you for your patience and cooperation. Your query with ref number 1- ********** ********** has been resolved. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom"
Just received this sms from you guys
However there's no difference to whats been going on the last few days the network is still as poor as it was no difference what so ever
I even went as far as to make screen recordings of the network messing around
DR
Dahmion R's update04 Dec 2018, 11:58
Reviewer Update
"Thank you for your patience and cooperation. Your query with ref number 1- ********** ********** has been resolved. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom"
Just received this sms from you guys
However there's no difference to whats been going on the last few days the network is still as poor as it was no difference what so ever
I even went as far as to make screen recordings of the network messing around