Constant Issues with Vodacom Fibre. You are better off with their competitors!

I am beyond frustrated with Vodacom fibre's service this year. I have been experiencing ongoing problems with my fibre almost every single month, and now the situation has become even worse. Vodacom arranged for a new router to be delivered to me as part of my fibre service. I worked from home the entire week waiting for the delivery. The courier (Ram Hand to Hand) never called, never arrived, and yet their tracking system falsely claimed that delivery attempts were unsuccessful because I was “unavailable.” This is simply not true and i have also written a review about them. To make matters worse, instead of resolving the issue and ensuring the router is delivered, the package has now apparently been returned to Vodacom without a single legitimate delivery attempt. What makes this even more unacceptable is that Vodacom has already renewed my contract starting 1 April, yet they are failing to ensure that the basic equipment required for the service is delivered and i was even charged a delivery fee for this ****. How can a company activate or renew a fibre service when the customer does not even have the router needed to use it? The lack of accountability between Vodacom and their courier partner is shocking. As a paying customer, I should not have to chase after deliveries or deal with constant service failures. At this point, it feels like Vodacom is happy to collect monthly payments while providing unreliable service and poor customer support. This level of service is extremely disappointing from a major telecom provider. I'm tired!