CL
Celest L

1 reviews | Active since Aug 2024

28 Aug 2024, 10:43

Constant Harrassing Phone calls and Rude Customer Service staff

I have had the same contract with Vodacom for many years and I'm totally happy and Satisfied with the contract i have and do not want to move to any other contract as it is my right as a consumer to decide on the contract i have .

Vodacom is constantly phoning me and Harassing me to change this although i on more than 10 occasions told them to stiop contacting me and to let my contract continue as is . I even phoned on to request them to stop phoninig me .

Today again one of the consultants phone , he was arrogant and rude and after i tole him im not interested he started raising his voice at which stage i did the same . He then put the phone down in my ear in the middle of the sentence . This is totally un called for and disrespectful . Vodacom start treating your customers with some respect !!!! Also stop harassing your customers with constant phone calls even after they asked you to stop . Dont get annoyed with me if i repeatedly told you im not interested and you still go on . Please send your staff for prober training on how to deal with Customers

0
Replies (1)
Vodacom
Vodacom's reply29 Aug 2024, 08:24
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team