HD
Herman D
1 reviews | Active since Dec 2011
15 Feb 2021, 18:07
Constant delays in delivering upgrade order
Vodacom online upgrade not delivered after almost 10 days. They use RAM couriers who do not arrive on the days arranged. I have stayed home for two days to receive delivery. I phoned RAM and was promised a call back and delivery. Neither happened. Third call, I was placed on hold, disconnected and not even called back. Absolutely pathetic.
Please cancel my upgrade. I will move to another network at the end of my contract.
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Vodacom's replyOfficial
16 Feb 2021, 07:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Feb 2021, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HD
Herman D's updateReviewer Update
16 Feb 2021, 08:10No one has contacted me. It is time for Vodacom to start making use of another courier provider and to get rid of RAM. I spoke to Rethabile, the Senior Supervisor at RAM. He advised that they did not have enough parcels to go to my area, so they unilaterally decided not to deliver my parcel, despite me waiting at home for the entire day.
HD
Herman D's update16 Feb 2021, 08:10
Reviewer Update
No one has contacted me. It is time for Vodacom to start making use of another courier provider and to get rid of RAM. I spoke to Rethabile, the Senior Supervisor at RAM. He advised that they did not have enough parcels to go to my area, so they unilaterally decided not to deliver my parcel, despite me waiting at home for the entire day.