CB
Claudia B

1 reviews | Active since Dec 2015

12 Aug 2016, 23:40

Constant deceit, feeling powerless and bul****

<p>Vodacom References as Follows:<br />003~SCR4<br />001ECaBTGCYS5NSH- Tamella Gxothiwe<br />Email Customercare dated 7 August 2016<br />Emails to ********** CC ********** CC ********** dated 21/07/2016<br />1- ********** 4916- Recharge History<br />1- ********** 8837- Upgrade and Cancellation<br />1- ********** 7719- Soft Block Line suspensions<br />1- ********** 8345- Soft Block Line Suspensions<br /> ********** 59 Thabiso/Katlego Solutions Department<br />1- ********** 6919- Thabiso Kwinda Manager Johannesburg CBD<br />1- ********** 6919- Dino ****tso/ Gareth Govender cancellations Department<br />Instore consultation Tygervalley 3G Store- Manager 06 August 2016<br />111- Customercare call 05/08/2016 at 08:30 Sipho<br />111- Customercare call 06/08/2016 at 06:30 Lameez<br />111- Customercare call 06/08/2016 at 11:00<br />111- Customercare call 07/08/2016 at<br />111- Customercare call 08/08/2016 at 20:30 Patricia<br />111- Customercare call 08/08/2016 at 21:00 Felicia<br />111- Customercare call 10/08/2016 at 09:00 Kelly<br />111- Several other calls made to Vernacular names who declined to spell or provide reference numbers(kindly refer to call records for ********** 098)<br />As is clear from above references, many attempts have been made to notify Vodacom of various issues relating to the Service Provided.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Aug 2016, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team