Constant Contract Battle as of 2020 and no resolution

I have in COVID lost my job and request my contract to be placed on prepaid. This was in August 2020. Late in last year my mom informed me her CLI stopped working and Vodacom noted that the contract had expired.

I raised this with the CEOs office and spoke to Rudzani Lithole. In the time of liaising with him it was discovered that my contract was placed on an indefinite top up suspension. Which was not was requested.

As good as Vodacom are, subscriber collections have activated the contract every month from January 2024 and I keep emailing Rudzani to say I cant afford the contract as I only recently started working. I am not about R8000 in arrears and I cant seem to find a resolution with Vodacom as I never agreed to the contract being reactivated. I never signed up for the new insurance on the contract and the phone being billed has been broken for 4 years.

I need to get someone to work with me to get this resolved and to be placed on a lower end contract as I cannot afford almost R2000 a month and on top of that every month have to scream and swear at people and not get any through put.

If Vodacom can assist it will be appreciated.

Craig Wentzel I*** - Vodacom Contract.

I have taken a 60 % cut in earnings hence the subscriptions charges are insane and I need a resolution from Vodacom.