1 reviews | Active since Jun 2009
Constant bad service at Vodacom - bad service is normal !!!
I recently posted a bad review for Vodacom, where I had done an upgrade that took about 7 calls and 1 month to resolve. That eventually got resolved and for my sins I did another upgrade, because I have been a Vodacom client for about 15 years, so keeping my contracts together is easier if it is in 1 space.
I did an upgrade on *** on the 29th May and the new contract was supposed to kick in on the 1st June, but its now 5 June and there is no data added to the line. I phoned the upgrades department and I was told that someone in the confirmations department needs to phone me to confirm the contract, which was already done, but there was no ETA on when that will be done. I asked to escalate the matter since we are now 5 days in and there is no data loaded. Instead of an escalation i was transferred to the line activation department where i was told that they could not help and that infact the line is active but instead of allocating 20GB of data, they only allocated 1GB of data for some reason and that i need to go back to upgrades department to fix it .... 3 calls and 3 people later and I am no closer to getting this resolved!!!
