TS
Thomas S
1 reviews | Active since Jan 2012
22 Sept 2020, 07:38
Constant bad network in parts of welkom
Bad network in the area of welkom where I stay on a constant basis. Keep getting bad excuses on what the issue is. And shifts the blame or problems to me, instead of really doing something about it. I've decided to become a Vodacom prepaid customer, but now I'm thinking that wasn't a good idea. I have the sim and I can give all the necessary details. But I don't think Vodacom will win my confidence in them again soon.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Sept 2020, 09:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Sept 2020, 09:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TS
Thomas S's updateReviewer Update
26 Sept 2020, 16:24OK I've rep**** to the email that requested more info. But I've not received any replies to that email, I don't even know if the right people or departments has received this email! Is this the preferred way from Vodacom? Their competition is so much better than them in every way!!
TS
Thomas S's update26 Sept 2020, 16:24
Reviewer Update
OK I've rep**** to the email that requested more info. But I've not received any replies to that email, I don't even know if the right people or departments has received this email! Is this the preferred way from Vodacom? Their competition is so much better than them in every way!!
TS
Thomas S's updateReviewer Update
01 Oct 2020, 19:04I've received a call from one of your people and explained everything, but now why on earth is ticket closed??? I've received sms stating this!! Why close the ticket if the issue is NOT resolved? I only received another sms stating a tower near by was congested. So, what about the tower, what is the solution??? Sounds like vodacom ignores it and does not want to resolve the issue! very convenient!!
TS
Thomas S's update01 Oct 2020, 19:04
Reviewer Update
I've received a call from one of your people and explained everything, but now why on earth is ticket closed??? I've received sms stating this!! Why close the ticket if the issue is NOT resolved? I only received another sms stating a tower near by was congested. So, what about the tower, what is the solution??? Sounds like vodacom ignores it and does not want to resolve the issue! very convenient!!