KG
Keith G

1 reviews | Active since Jan 2017

03 Apr 2017, 12:43

Consolation, good faith whatever

<p>So, 1 March 2017 I signed up for show max with Vodacom. Remember the 14 day free trial? Well, after signing up, I cancelled the same day 1 March 2017 and to my shock I was billed R198 for it. Now back and forth with Vodacom, they do not understand the thing about refund as showmax says 14 day free trial and you will not be billed. Proof of mails can be provided, which I did. This morning, 03/04/2017 I receive a phone call from Busisiwe, advising that they cannot refund the R198 but as a gesture of good faith they are willing to give me 500mb. Seriously? 1Gig is R149 and they want to give me 500mb? </p> <p> </p> <p>I am not impressed!</p>

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Replies (1)
Vodacom
Vodacom's reply03 Apr 2017, 14:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team