MB
Mario B

1 reviews | Active since Jan 2010

18 Dec 2021, 06:36

Consistently poor service quality

I have been unimpressed with Vodacom for over a year now; ever since I switched from MTN hoping to get better reception and better service. I am currently on vacation in the Garden Route and it seems Vodacom is pathetic everywhere.

Travelling to the coast, the signal lost CONSTANTLY!! I cannot even stream a radio station properly when travelling here. Now I am in George and the signal just drops all the time.

Vodacom, the once "leading cellular provider" has lost it's edge. Your infrastructure CLEARLY cannot cope and you are basically robbing us by charging us for services which you cannot provide in a consistent, reliable manner!!

The moment I can, I will get out my contracts!! Vodacom, you are a SERIOUS disappointment and should be taken to task for your lack of proper mobile service quality.

I am SORRY I ever switched to Vodacom!! I don't think the Vodacom executive management care enough about customers to actually do something constructive to solve these issues!!!

0
Replies (1)
Vodacom
Vodacom's reply18 Dec 2021, 12:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team