ID
Ian D

1 reviews | Active since Dec 2014

11 Aug 2016, 07:45

consistently poor service from vaodacom over more than 2 years

<p>I have had poor reception in my area . Even during my call to them today to report problems accessing my mail servers the line was so bad i couldnt get better than intermittent signal, and either the 2nd consultant dropped my call by putting it back to the menu. This after close to 10 minutes.</p> <p> </p> <p>Wehen calling in to Vodacom it takes at least 52 seconds to get through to any department that migh be able to help.</p> <p> </p> <p>over 6 months ago they said they would send a technician out to see why reception here is so poor. I and others in my building are still waiting. i even had to get phone number from others in my buiding to send them. They have put me to trouble but do not attend the problem.</p> <p> </p> <p>Today I tested the connection time to my mail server as it kept timing out. The response times were slow at best.</p> <p> </p> <p>Frankly why they call their department Vaodare is beyong me , beacuse at the moment the impression I have is Voda couldnt care less</p> <p> </p> <p>trying to get support from them is a waste of time.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Aug 2016, 08:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team