Consistently Poor Service and Unresolved Issues

<p>I have been experiencing a network issue with my Vodacom account since February this year. Since then I have logged several calls with Vodacom, most of which had to be re-logged because the customer service agent did not log them. Additionally, I recently phoned in and was told that my number, which I have had for the past 6 years now belongs to someone else and that I need to verify my details at the nearest Vodacom shop. Once that was done, I finally managed to get a new call logged which I have to wait two weeks to get investigated. Until then I will continue to utilise a sub-standard service where I have intermittent connectivity to their network and am lucky if I receive any calls or messages. I have been with Vodacom for 6 years now and am extremely dissapointed with their lack of responsiveness and apathy in general with regarding to assisting and retatining their Cleints. Perhaps it is time to look at using an alternative service provider. </p>