1 reviews | Active since Oct 2016

10 Jan 2018, 16:35

consistently bad service

When you get a sale and have to deliver to your customer one would think that you would make sure to deliver everything at the same time!!! 1. it's great for a customer to receive everything they expected at once 2. it saves your company (vodacom) costs by not having to return to a customer at a later date to deliver something that had to be included in the first delivery. 3. you would not give me the opportunity to feel the way i do now i.e. like cancelling the contract. I have been a customer with vodacom for years and unfortunately cannot say that their service has improved. i am extremely disappointed!!!! yet again

0
Replies (2)
Vodacom
Vodacom's reply10 Jan 2018, 17:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jan 2018, 09:54
Official

Hi Beatrice

As discussed, this matter has been resolved.

Have a lovely day further!

Regards,

RJ