Consistent in incompetence and disappointing clients

Once again Vodacom are making it impossible to upgrade my contract. This is now a problem with every single upgrade that I have done with them. When you phone to complain, you get told to send an email to Customer Care. When you send the email, you receive an automated response stating you need to speak to Tobi the Chat Bot. When you speak to Tobi, you get put through to a consultant who tells you to send an email to Customer Care. Vodacom are absolutely CLUELESS as to what their own protocols are! They are absolutely *********** when it comes to processing a simple upgrade and then run away and go radio silent when you want to complain! My previous upgrade was an 8-month long fight which included the Ombudsman, which Vodacom eventually lost and admitted fault. Now it's upgrade time again and nobody is able to help with the upgrade and nobody gets back to me regarding my complaint, not even Thato Makoti, the Executive Client Liaison Officer who advised he is attending. Everyone has just gone radio silent. I can assume this is because they have now realised they messed up and don't know how to fix their mistakes! They are quick to tell you their calls are recorded but when you refer them to the recorded calls wherein certain things were discussed, they are unable to respond.