Consistent Failure to Respond

In October last year (2014) there was a discrepancy between the amount deducted from my account for data (R992.06) and the amount I believed I used. I phoned Vodacom and with some pressure, the consultant gave me his email address so we could have verifiable correspondence. <br> <br> In my email, I explain how I phoned Vodacom in October and activated a new data bundle. It turns out this was never activated, leaving my account open to increased data charges. When I realised the data bundle was not activated, I phoned again and tried to activate one. This time THREE bundles of the same amount were activated at once, which I can see now on my account. This wasn't my doing.<br> <br> I then received an sms warning me: \You have exceeded 50% of you R2000 mandatory call limit usage."Confused"