EC
Estie C

1 reviews | Active since Aug 2014

10 Apr 2017, 21:02

Consistent bad service

<p>Its so sad that every encounter with vodacom goes to a fight.</p> <p> </p> <p>When upgrading i was told il get my phone next day. This turned into 5 days (weekend included). After multiple calls tears and a lot of dissatisfaction i still got it after 5 days.</p> <p> </p> <p>Then a few months later while busy with an extremely important project my data runs out and geuss wat their system is down and i cant buy more data.</p> <p> </p> <p>Today i again try to buy data but the app says unsucessfull, so i try to buy on the 111# app and it goes thru. I check my balanses and suddenly the failed purchase is also on my account. I phone to fix it and after 25 min on the phone im told it wil take 3 days to rectify in wich time im not allowed to use data. How abselutely rediculous that in todays tecnology age it takes 3 days to resolve an isseu created by vodacom.</p> <p> </p> <p>When wil vodacom ever take responsibility for their mistakes. Why must i keep being inconvenienced by a service provider thats paid every month without fail</p>

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,