LVR
Le-Reece Van Rooi
1 reviews | Active since Mar 2021
09 Jul 2024, 06:54
Consistent bad experience with Vodacom
Consistent bad experience with Vodacom
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Jul 2024, 08:19 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2024, 08:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jul 2024, 17:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have assisted and processed a cancellation request. We have also requested our Back Office Team to assist us with the necessary credit due too the late cancellation.
Your reference number is ***. Regards, Consumer Website Team
Your reference number is ***. Regards, Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2024, 17:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have assisted and processed a cancellation request. We have also requested our Back Office Team to assist us with the necessary credit due too the late cancellation.
Your reference number is ***. Regards, Consumer Website Team
Your reference number is ***. Regards, Consumer Website Team
Best regards,
LVR
Le-Reece Van Rooi's updateReviewer Update
11 Jul 2024, 14:29Instead of everything being resolved, I just received an invoice/statement from vodacom that more than R1600 is due. I made a payment of R432 to vodacom after the call with the agent as that is the amount he said I needed to pay for Junes installment. Please rectify this.
LVR
Le-Reece Van Rooi's update11 Jul 2024, 14:29
Reviewer Update
Instead of everything being resolved, I just received an invoice/statement from vodacom that more than R1600 is due. I made a payment of R432 to vodacom after the call with the agent as that is the amount he said I needed to pay for Junes installment. Please rectify this.