1 reviews | Active since Sept 2017
Consistant bad service
To say I am dissapointed is a huge understatement... Been dealing with countless consultants and still getting no resolution or joy with my complaint. To make matters worse... On Thursday I thought, finally I'm dealing with someone competent, Itumeleng from the upgrade dept was very helpful, promised to assist with the issues I was experiencing, promised my lines on my profile was sorted and began my upgrade for a new device.... He was supposed to call my back to confirm everything... I left countless messages... He never did.... Monday I receive the wrong phone colour to the incorrect line.... I need a manager to call me to sort this mess out please...... So dissapointed and frustrated being loyal to Vodacom since day 1.....and receiving this service....
A consultant did call me back. I voiced all my complaints, however a week later, no follow up call, nothing has been resolved my debit order has already gone off... Still the same issues persist... Is there anybody at Vodacom that can assist????
A consultant did call me back. I voiced all my complaints, however a week later, no follow up call, nothing has been resolved my debit order has already gone off... Still the same issues persist... Is there anybody at Vodacom that can assist????