Considering that I have seven contracts with vodacom I am very disappointed that when I want to make an adjustment that migrates my contract downward that vodacom is incredibly obstructive about it

Considering that I have seven contracts with vodacom I am very disappointed that when I want to make an adjustment that migrates my contract downward that vodacom is incredibly obstructive about it. Packages that they offer to brand new customers are not available to customers that have been loyal for over 25 years. My basic solution was to convert each contract to prepaid as it comes to expiry and then to ask for the new package as a new customer. I find it ridiculous that you have to jump through these types of hoops to get a desired product. I blame this on vodacom's corporate Greed and desire to only push their bottom line higher and higher. I seriously doubt that the 400 rand in total that they will be receiving less, will affect their balance sheet so negatively. But they have certainly aggravated this customer. I will still get my desired outcome but vodacom has done some serious damage in the relationship