Considering a mobile network? STAY AWAY FROM VODACOM!!!

Ecstatic at the launch of the Huawei P8 Lite, I plucked up the courage to finally commit to a contract with Vodacom & get my hands on the Huawei P8 Lite. 2 months into my my contract the charging pin had gotten loose & as a result was unable to change the device. Took the device in for repairs & after a few days I was informed the repair quote was R2000, which I declined. I returned to the store to uplift my phone & to my amazement was told that the phone had been sent to Eastgate.....another 38km from my location. Eventually got to Eastgate & when I had enquired about my device, I was told that the device is stored in a safe, for which only the manager has access too. On my second visit I was greeted by a very rude & arrogant example of a so called manager. I explained my entire ordeal to him, who seemed less than satisfied to listen to another helpless customer. Unable to locate my device, he shrugged me off & said that there was nothing he could do.....if & when they find it they will contact me. Several months later I am still without a device but sure as the sun rises, I still am being debited for the contractual premium every month, for a device I no longer have & has somewhat disappeared from the face of this earth!!!

A really heart sore experience & my only wish it that they could be empathetic, take accountability & provide the same kind of enthusiasm post sale as they did when they initially signed me up.

Still waiting for a call from an area manager......but not going to hold my breath.