KvdR
Kim van der Ross

1 reviews | Active since May 2015

11 Oct 2021, 08:46

Consider all Vodacom contract cancelled.

The vodacom fibre services in Morninghill Bedfordview is unacceptable. The amount of excuses the call centre agents have provided since the outage that affected the area on Saturday 09/10/2021. A call was logged on Saturday, SR ***, since then I have been promised every evening that it will be sorted out. Still no connection, even after the outage in the Morninghill area has been sorted out. I have now requested that a technician come out because as far as I can pick, this is clearly not a priority for Vodacom to resolve. I am told it would take 24 hours for a technician to come out???? So this call with 72 hours before anything can be done??? WOW!!!

0
Replies (1)
Vodacom
Vodacom's reply11 Oct 2021, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team