HN
Hemant N
1 reviews | Active since Sept 2021
01 Oct 2021, 15:39
CONRACTS EXTENDED BUT NO VOUCHERS
I was offered a R2000 voucher by an Elite Mobile consultant in May.At no stage do i recall him mentioning that the debit order had to run for 3 months.Be that as it is,we are now in October,and an email to Elite generated a ticket number and a subsequent mail indicated that the complaint was resolved.At no stage ,was i contacted or the complaint resolved.They admit that i am not the only client complaining about this issue.Complete lack of integrity on their side.All my subsequent mails have now gone unanswered.I have 6 contracts and a fibre service through your company and i will gradually start moving my business away(small as it is) away from Vodacom if the matter is not dealt with professionally
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Oct 2021, 09:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Oct 2021, 09:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HN
Hemant N's updateReviewer Update
06 Oct 2021, 11:25i am still waiting for voucher on cell number ***to be received.So the one voucher on *** was received but no contact made on the other number
HN
Hemant N's update06 Oct 2021, 11:25
Reviewer Update
i am still waiting for voucher on cell number ***to be received.So the one voucher on *** was received but no contact made on the other number