Conning of Customers

Vodacom is the most unprofessional company that I've ever had to deal with. Con artists working in their upgrade division and unhelpful, clueless and *********** head office staff and customer care. After trying for almost a month to get an upgrade issue resolved and to get hold of a manager or someone of higher authority, I've taken to social media for assistance!

I was conned into upgrading 3 of my contracts to the Honor X5B plus. The lady in their upgrades department **** saying that the honors were on par with Samsungs and that they are better than the Redmi Xiomi note10s. She also said that they have 8GB RAM but there's only 4GB. The other 4GB is virtual RAM. Since we started using these honor phones, all 3 are extremely slow. They blackout suddenly and restart and it takes minutes to start up. Everything lags. Charging takes very long. Battery life doesn't last long. We've been trying to get assistance but no one can help. We have been transferred from one place to another. We've been asking for management or head office numbers and been given incorrect numbers or numbers that do not exist. Eventually the customer care team leader contacted me and was supposed to get back to me last Monday or Tuesday (17/18 Feb). Yet another week later and I still haven't heard from anyone. Even the vodacom store assistants admitted that these phones are troublesome. Im 82 years old and having to deal with all this stress and bother really isn't on. For a reputable business like yours, to con elderly customers and then not providing proper customer service, is very *********.