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Shazia A

1 reviews | Active since Jan 2013

15 Sept 2022, 10:11

Conned into Contract

I am so fed up of all the issues I am experiencing with Vodacom.

Last year I cancelled my contract with you. Then I was phoned by Matthew Govender in Oct 2021, offering me a package for data and minutes. I made it clear to him many, many times that I was not willing to enter into a new contract because my phone might need to be replaced, and he assured me many times that it would not be a contract and I would have no problems to take a cellphone contract.

Fast forward to now, where I need to take on a new cellphone contract and i have been informed that what Matthew sold me was a new 24 month contract, and to take a new phone I would need to pay in a cash amount of R2500 as I am within contract.

I am absolutely irate, and need this resolved, as I refuse to be held into a contract when I made my intention clear. Please get this fixed immediately.

0
Replies (3)
Vodacom
Vodacom's reply15 Sept 2022, 10:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 Sept 2022, 16:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your query was escalated to Matthew and his team who have amended the term so that you can now upgrade.
 Regards Consumer Website Team

Best regards,

SA
Shazia A's update03 Oct 2022, 12:44
Reviewer Update
Hi, please may you assist me further in this regard. I app**** online last week for a device. It has now been approved with conditions. When I called in, the lady Shaaista told me that I do not qualify for the deal I app**** for - it was around 299/month, and that I can only qualify for other devices around 600/month. She said that I have a non-finance profile but could not explain what this meant. I honestly need to keep my spend as low as possible and cannot afford to be paying more than what I app**** for. Please help!