GD
Garith D

1 reviews | Active since Mar 2017

13 Mar 2017, 19:16

Conned into a 2 year data contract

<p>Vodacom called me and said I was using more data on my phone than the current data plan.</p> <p> </p> <p>They said buying a new 2GB (@ R129/mo) bundle rather than the current 500MB bundle (@R99/mo) would save me money. I agreed and they then added at the end of the conversation that I also get a free wifi modem. They recommended I cancel the 500MB bundle. After doing so and a few months later when my cellphone was due for an upgrade I found out that the new data bundle was not used by my phone at all but rather a separate solution all together. After speaking/emailing ********** they found that as near the end of the conversation I asked whether it was a separate contract and they confirmed they deemed this enough to not cancel the new contract. I asked this purely as I didn't want my current contract, nearing its end, to continue for another 2 years.</p> <p>Note the sales person called ME to sell me a solution to save me money. This is not what I got. It now costs me extra each month for no benefit to myself.</p> <p>If the sales person had led by asking whether I wanted a wifi modem that I could create a wifi hot spot with and connect many devices I would have said NO straight away. The ONLY way this solution would work given the specific way the solution was sold to me is if I had to carry a wifi modem around with me permanently that my phone connected to. The way it was sold was that it was a bolt on package to my existing phone AND i get a free modem.</p> <p>I simply want to cancel a contract that I do not use and cannot use in the way it was sold to me.</p> <p>What do I do now....</p>

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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