Conned by Vodacom

I`m extremely disappointed with your service. I feel I have been conned by Vodacom. In November I spoke to a person regarding a Vodacom fibre line. If you listen to the recording you will realised why I say I was conned. Numerous times I`ve asked the person to confirm that I will be able to cancel at any time without any outstanding moneys due. I`ve asked that the Installation & router will be completely payed off immediately so that I do not have to pay in once I cancel my fibre service. I have also asked more than once, if I cancel in two month that there will be no extra costs and no hassle. The person that helped me ensured that I will only have to give a 30 day notice, no costs whatsoever. On the 31 December 2019 I payed R2795.67 to Vodacom. I phoned to cancel on the 21 January 2020. I was told that it will not be cancelled within 30 days and that 2 more instalments will go off. (Service request SR***) Then I was send an invoice for an additional R2717.91 for the router that was on a 12 month contract. This is after I confirmed and requested many times that I do not want any off payments or contacts binding me, and was promised that it`s on a month to month basis.

Like I’ve said, I`m extremely disappointed and will not leave it here. Listen to the voice recording, there`s no misunderstanding. I`ve explained it clearly and was guaranteed it will be like that.

I`ve been conned by Vodacom.