1 reviews | Active since Mar 2014
Conned and misled once again
Last year April 2017 I was conned into changing my smart M to smart L package with false pricing. It got sorted out where Mr Renzo Maart discounted my invoices till my contract expires. All of a sudden starting of this year I stopped getting my discount and when you phone customer care they say it will get sorted out in seven days and my contract only expires in 2019. This morning I spoke to Mr Kabelo from customer services and he confirmed that retention’s did not want to take my call because they say that I changed my package and there’s nothing that they can do. I need proof to say that I was the the one who changed my package or was I conned and misled by Vodacom consultant to change for a company like Vodacom this is utter deceit where consultants go back on there word and mislead clients.
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Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
