SM
Shamir M

1 reviews | Active since Mar 2014

12 Feb 2018, 10:39

Conned and misled once again

Last year April 2017 I was conned into changing my smart M to smart L package with false pricing. It got sorted out where Mr Renzo Maart discounted my invoices till my contract expires. All of a sudden starting of this year I stopped getting my discount and when you phone customer care they say it will get sorted out in seven days and my contract only expires in 2019. This morning I spoke to Mr Kabelo from customer services and he confirmed that retention’s did not want to take my call because they say that I changed my package and there’s nothing that they can do. I need proof to say that I was the the one who changed my package or was I conned and misled by Vodacom consultant to change for a company like Vodacom this is utter deceit where consultants go back on there word and mislead clients.

*********

0
Replies (4)
Vodacom
Vodacom's reply12 Feb 2018, 11:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

SM
Shamir M's update22 Feb 2018, 17:38
Reviewer Update
No response as yet
SM
Shamir M's update12 Mar 2018, 14:02
Reviewer Update
No response as yet
SM
Shamir M's update25 Mar 2018, 12:14
Reviewer Update
No update to the above as yet. For a company like Vodacom they must be disgusted for conning customers. Appalled