Conned AGAIN by VODACOM

I had an issue a month or so ago. i was **** to by an advisor about an upgrade. Vodacom admitted fault after listening to the call. i was promised that i will get my old package back. to date, my account is being debited but not getting what i was promised. i call the call centre yesterday, this was my experience, ! , i was told it would be fixed. still nothing. i called back, i asked the consultant to speak to a manager. A xolile came on the line. i asked if was the manager or not. he bypassed the question. furious at this point, i asked him again, he says his a consultant. Then that ASS**LE blind transfers me to an upgrades department. I WILL BE WAITING..........