1 reviews | Active since May 2017
Connectivity problem out of wifi
<p>Good day Vodacom. I have no idea what to do about a problem that apparently seems to be unresolvable wrt a connectivity problem with my phone. I am unable to download any media type unless I am connected to a WiFi. Since April when I reported the problem, the Vodacom warehouse has had my phone for 2 months and eventually replaced my device. The problem was still not resolved. I got a sim swop to see whether the sim could be causing malfunctioning but this didn't help either. I then had another vodacom shop report the above mentioned in order to get the problem sorted but after following up numerous times this vodashop was also unable to help, let alone contact me with progress on the matter, as promised. It has now been 3 very long months with no resolution. I am a very unhappy customer and would appreciate someone to contact me that can resolve this problem.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day Vodacom
I have spoken to numerous consultants during the time that the workshop kept returning my phone with the same problem in those two months as described above. None of them were able to help. This is why I am at the end of the rope cause no one can solve my problem. Even going to a different vodashop to see if the staff there could help to direct me to someone that can solve the problem, did not help. Please be so kind to let a consultant from the correct division contact me, someone that won't keep me waiting while they refer the problem for another month. Clearly the handset is not the problem, the sim card is not the problem. So it has something to do with my profile. On my profile there must be a setting which doesn't allow media downloads out of WiFi. And no it is not set that way on my handset. I am even able to download a few images or a few voice notes after leaving a WiFi area and then only it prevents me from downloading more with notifications like: download failed. Or unable to connect. Please check that you are connected to the Internet. This is the third handset I got from vodacom presenting with the same problem. The phone is definitely not the problem.
Thank you for your understanding.
Good day Vodacom
I have spoken to numerous consultants during the time that the workshop kept returning my phone with the same problem in those two months as described above. None of them were able to help. This is why I am at the end of the rope cause no one can solve my problem. Even going to a different vodashop to see if the staff there could help to direct me to someone that can solve the problem, did not help. Please be so kind to let a consultant from the correct division contact me, someone that won't keep me waiting while they refer the problem for another month. Clearly the handset is not the problem, the sim card is not the problem. So it has something to do with my profile. On my profile there must be a setting which doesn't allow media downloads out of WiFi. And no it is not set that way on my handset. I am even able to download a few images or a few voice notes after leaving a WiFi area and then only it prevents me from downloading more with notifications like: download failed. Or unable to connect. Please check that you are connected to the Internet. This is the third handset I got from vodacom presenting with the same problem. The phone is definitely not the problem.
Thank you for your understanding.
Thank you thank you thank you Vodacom! I appreciate your prompt response.
Thank you thank you thank you Vodacom! I appreciate your prompt response.
Dear Customer
As discussed, the issue has been resolved.
Regards
RoderiqueLategan
Dear Customer
As discussed, the issue has been resolved.
Regards
RoderiqueLategan