Connectivity issues with Vodacom Fiber

In the approximately 3 months we have been with Vodacom fiber, we have had more connectivity issues than in more than 5 years on ADSL with another service provider. The call center staff are completely unwilling to log a complaint, just stating I can send an e-mail with my complaint. We were without internet from 15/1/2021 to 20/1/2021 and just went down again, now. When I called now, they were unwilling to log a call or give me a reference number as it was a 'general outage in your area'. Extremely unhappy right now.