SP
Sharon P
1 reviews | Active since Dec 2018
29 Sept 2019, 20:05
Connectivity issues with vodacom
If it was possible this would be in the negative. I logged a call for Fibre connectivity issues at the end of July. I have called Vodacom continuously for updates. Eventually a technician came to the house and could not find any issues, asked me to test something. Left my house and closed the call. So all call history is now gone and I am still sitting with no / intermittent connectivity. 2 months and they can’t sort out the problem. They do not even to seem to care about it. Disgusting service, or should I say non service.
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Replies (2)
Vodacom's replyOfficial
30 Sept 2019, 08:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2019, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Oct 2019, 11:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Oct 2019, 11:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,